I, your new property manager, would like to take this opportunity to clarify my position with regards to you and our interactions with each other.
First, I am NOT the owner of this property, I only work for the company that owns the property. As such, my responsibilities are limited to two things: collecting rent and maintaining the property. That's it. I have no influence with the owners at all, I am just their employee.
With that in mind, let me clarify what I am not:
I am not a mama.
I am not a babysitter.
I am not your woman.
I am not a mediator.
I am not a police officer.
I am not a repair person.
I am not your friend.
If something happens outside of these four units or with persons living or doing business outside of these four units, it is up to you to resolve it, not me.
Repair requests: per the owners, they are moving to a different way of addressing repairs: for minor repairs, they ask that you keep a written list of repairs needed which will be collected every other month for the handyman to complete. I will send a written notice requesting the lists the week before the scheduled date for repairs and I will send a written notice of the date and time the handyman will come to make the repairs.
For any repair having to do with water: toilets not flushing or continually running, flooding of any kind, clogged drains, leaks, etc., please notify me immediately.
For any scheduled service or maintenance, you will receive written notice of the date, time, nature of the service and anything you may need to do for the service people to complete their task.
Finally, some additional clarification: per all of your lease agreements, your rent is due on the first of the month and is considered late after the 5th of the month. If rent has not been received by then, written notice will be sent to you on the 6th detailing the legal and financial consequences of late rent payment.
To sum up, I only manage this property: collect rent and maintain the building, i am not the owner. You will receive written notification of repair days, scheduled maintenance and unpaid rent. Contact me immediately if your repair issue involves water.
My phone hours are 9am to 6pm Monday through Friday. I accept phone messages on the weekends and will return them during regular phone hours. Otherwise, I ask that you respect my space as I respect yours.
Sincerely,
Shannon, the manager
I would just remove the lines : not your mama, not your babysitter, not your woman. It's amusing but could make them even pissier.
ReplyDeleteWe never, ever refer to people as tenants. They are "residents". It's a respect thing.
Also, does the place have ac? If so, I bet your lease agreement says that ac/heat repairs are also emergencies. Also, we give each of our residents a plunger. Cuz. YUK. :)